Why human-first support isn’t just a nice-to-have — it’s a competitive advantage.

When evaluating board management platforms, it’s natural to start with features: secure file access, digital note-taking, calendar tools. But the real game-changer for many boards? The quality of service behind the software.

At Stellar, we believe software is only as effective as the support that comes with it. That’s why we prioritise a deeply personalised, people-first approach — ensuring boards not only adopt our platform quickly but also get lasting value from it.

Here’s how exceptional service can transform your board management software experience:

1. Hassle-Free Onboarding = Faster Adoption

Rolling out a new board portal can feel overwhelming — especially when providers offer minimal setup support or charge extra for help. Stellar takes a different route.

Our onboarding process is:

• Tailored to your board and organisation

• Run by real humans with sector knowledge

• Focused on building confidence from day one

Whether your board members are digital natives or less comfortable with tech, we guide them every step of the way — ensuring a smooth, stress-free transition.

2. Ongoing, No-Cost Training — For Everyone

Access to training shouldn’t be limited or come with hidden fees. With Stellar, it never is.

We offer:

• Unlimited live training sessions

• On-demand refreshers, whenever needed

• Complimentary onboarding for all new users

• A growing library of how-to videos

Whether you’re onboarding new directors or diving into advanced features, we’re ready when you are.

3. Direct Access to Knowledgeable Support

Stuck in chatbot loops or waiting on outsourced ticket responses? Not with us.

Our support team is:

• Based in-house

• Fluent in governance and board processes

• Easy to contact via phone or email

We know how critical timelines can be around board meetings, and we’re committed to providing fast, clear support — no tech-speak required.

Check out what real users say about Stellar on G2 and see how our service sets us apart.

4. A Platform with a Partner Mentality

At Stellar, our relationship with you doesn’t end after onboarding. We’re here to support your board’s success at every step.

Our team helps boards:

• Meet compliance standards

• Simplify meeting preparation

• Minimise risk

• Embrace smarter governance practices

Whether you’re running your first meeting or your hundredth, Stellar’s team is right there with you.

The Bottom Line: Service Makes the Difference

Great software should be powerful and personal. In a crowded market full of similar tools, the level of service you receive can be the deciding factor.

For boards that want more than just software — and value a partnership built on trust, responsiveness, and real results — Stellar delivers.

Start your free trial today and discover board management software with a human touch.